Refund and Cancellation Policy

What this policy covers

This policy explains how to cancel a ArquiFlow subscription, when you can get money back, and who executes a refund when one is due. It sits alongside the terms of service and, where you deal as a consumer, alongside Royal Legislative Decree 1/2007.

The trial charges nothing

A new studio gets a 14-day trial, once, and it asks for no card. Nothing is charged during it and nothing is charged at its end: when the 14 days elapse the studio simply moves to the free plan. There is nothing to cancel and nothing to refund.

You only ever pay once you choose a plan on the pricing page and complete a checkout.

The 14-day right of withdrawal, and the waiver

If you subscribe as a consumer — an individual acting outside a trade or profession — EU law gives you 14 days from the day the contract is concluded to withdraw from it, without giving a reason.

This is the part worth reading carefully. This service is digital content supplied immediately: the moment you subscribe, the plan’s allowance is available and you can start producing actas. At checkout you are asked to consent expressly to the service beginning at once, and to acknowledge that by doing so you lose the right of withdrawal once performance has begun. That waiver is what Article 16(m) of Directive 2011/83/EU and Article 103 of Royal Legislative Decree 1/2007 allow, and it is what you are agreeing to.

So: if you have not yet used the service after subscribing, write to architectureminutes@gmail.com within those 14 days and the subscription is unwound and the payment returned in full. If you have already begun using it, the right no longer applies — though the operator may still choose to help, and the section below on getting in touch is not a formality.

Business subscriptions sit outside the consumer regime

An architecture studio subscribing for its professional activity is not a consumer, and the consumer rules above — including the right of withdrawal — do not apply to it. What governs a business subscription is the terms of service and this policy’s cancellation rules.

Most subscriptions to this service are business subscriptions. If it matters to you which regime you are in, ask before you subscribe.

Cancelling a subscription

You can cancel at any time, from the billing screen in your studio’s settings or by writing to architectureminutes@gmail.com. No notice period applies and no reason is required.

Cancellation takes effect at the end of the period you have already paid for — not immediately. You keep the plan you paid for until that date, and you are not billed again. After it, the studio moves to the free plan; the projects and actas already in the studio are not removed, and what happens to the studio’s material if you want it returned or deleted is set out in the data processing agreement.

• Cancel on day 3 of a monthly period, and you keep the plan until day 30, then move to free.
• Cancel an annual plan in month 2, and you keep it until month 12, then move to free.

No partial refund of an unused period, as the default

Because access continues to the end of the period you paid for, the default is that an unused part of a period is not refunded. You paid for a month or a year of access and you receive a month or a year of access, whether or not you use all of it.

That is the default, not a rule the operator hides behind. Where something has genuinely gone wrong — the service was unavailable for a meaningful stretch, you were charged twice, a plan change went wrong, or you were billed after cancelling — write in and it is put right. A statutory right you hold as a consumer is not displaced by anything on this page.

Who actually executes a refund

Subscriptions are sold by Paddle as merchant of record, so Paddle took the payment and Paddle issues the refund. It goes back to the card or account you paid with — the operator cannot send it anywhere else — and how long it takes to appear is a matter for your bank, typically a few working days after Paddle releases it.

You do not have to work out which of the two to approach. Write to architectureminutes@gmail.com with the studio name and the date of the charge and the operator takes it up with Paddle. You can also contact Paddle directly about an invoice or a payment, using the details on the receipt it sent you.

If you are not satisfied

Raise it at architectureminutes@gmail.com first — most billing questions are a misunderstanding about which period a charge covers, and are settled in a message or two.

If that does not resolve it and you are a consumer, you keep every avenue Royal Legislative Decree 1/2007 gives you, including a complaint to the consumer authorities of your own region and a claim in the courts of your own place of residence.